ATZO Cloud Money Back Guarantee & Refund Policy
At System Management Services Sdn Bhd we want to ensure that you are 100% happy with your purchase of ATZO Cloud service.
- If you have technical or sales queries, do not hesitate to contact us.
- If after you have attempted to resolve issues with our Support staff and feel the purchase does not fit your requirements, we want to make things right.
Our policy offers a full refund within 30 days of your date of purchase for payments via Internet Banking transactions only.
For payment via credit card and debit cards, we are not able to process a refund because we do not keep credit card and debit card information in our system. Refunds can only be made via Internet Banking.
This policy is only applicable for ATZO Cloud service.
How To Request For A Refund
Send a request to atzosales@smssb.com. We love to know what went wrong and how we can improve. Please include details about the reason for your refund request.
How Refunds Are Issued
Once we receive your request, we will process your request within 5 working days. It may take up to 14 days for the refund to reflect in your bank statement.
Refund Method – Internet Banking
Refund Time (After Refund Is Processed) – Up to 14 days
Where’s My Refund?
You can check your refund by sending an email to atzosales@smssb.com if you encounter issues.